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Return Policy

Return and Exchange Policy Refinement

At LaceOn, we prioritize your satisfaction and aim to provide you with an exceptional shoe shopping experience. Please take a moment to carefully review our return and exchange policy for a hassle-free process.

Period for Returns and Exchanges

  • Unworn shoes can be exchanged within three days from the delivery date for any valid reason.
  • Returns are solely accepted for damaged products or incorrect items received.

Criteria for Return or Exchange

A credit note will be provided for any exchanges made.

To qualify for a return or exchange, the product must adhere to the following conditions:

  • The shoes must be unworn and in their original condition.
  • The original packaging must remain intact.

Conditions Excluding Return or Exchange

  • Requests for returns beyond three days from the delivery date will not be honored.
  • Items that are worn, damaged, or lack original packaging will not qualify for return or exchange.

Special Offer Items

  • Returns are not accepted for orders made during our Sale period.
  • For size discrepancies, defects, or damages in products from sale orders, we are pleased to facilitate exchanges, contingent upon size availability.

Process for Returns

  • Initiate a return or exchange by reaching out to our customer support team at
  • Provide relevant details and explain the reason for your return or exchange.
  • Your request will be evaluated to ascertain its validity.

Company's Conclusive Decision

Kindly be advised that LaceOn reserves the ultimate authority to decide on the acceptance of returns or exchanges. Each request will be thoroughly assessed to ensure fairness and compliance with our policy.

Return Procedure

  • In the case of valid exchange requests due to incorrect sizing or receipt of a defective item, we will offer a replacement at no additional shipping cost.
  • Upon approval and initiation of the exchange request, our delivery representative will retrieve the original item and subsequently deliver the new item at a later date.


  • Refunds are only applicable in instances where the received item is damaged or incorrect.
  • In such scenarios, we can refund the amount paid within seven working days.

We value your comprehension of our return and exchange policy. Our aim is to offer you the ideal combination of style and comfort, and we remain available to support you throughout your shopping journey. Should you have any inquiries or issues, please don't hesitate to contact our customer support team at "".